----- Original Message -----
Friday 30th April 2010
A HUGE THANK YOU – YOU ARE MIRACLE WORKERS (my mother’s cine films taken in the 1960s and 1970s to DVD)
Dear Cliff and Emily, Me and my family got back from Italy yesterday afternoon having been delayed 10 days by the volcanic ash situation. I found the package from you had been awaiting our return.
Anyway, I immediately dropped all our luggage and I had a sense of trepidation when I was opening the package as I knew the reels I sent you were in an awful condition (goodness knows what has happened to them over the past 45 years) However, I was soon transported back to the 1960s and 1970s when I was a newly born baby and my older sisters were toddlers. The footage has stirred wonderful memories of people, places and experiences which had faded. I know that I shall be watching them several times over the coming years. Also, my Italian wife and our young children were completely captivated, indeed speechless, to see their dad, aunts and uncle and grandparents so young! I can’t wait to get my mother copies of the footage on her birthday and copies to my brother and sisters.
You are true miracle workers and you have done an incredible job to rescue so much from what seemed to me to be a long shot ! Plus I see that you managed to do those 40 reels in a matter of days, which is an amazing turnaround (especially given the poor condition of the reels). I am sure that this job turned out to be much more work and time consuming than would reasonably be expected. So please do let me know what further payment would be appropriate. I am very appreciative of your service and i am happy to play fair on costs.
Best wishes, Matthew (Matthew Duncan, 28-46 Warwick Street, London. W14 8QB)
FOOTNOTE FROM CLIFF. Thank you Matthew for your very kind offer of further payment – greatly appreciated. However, this is not necessary. You paid our list price for the work, and that does not/will not vary, whatever we have to do – it is very much a ‘swings and roundabouts’ situation with the various jobs we do here. Yours is one of the nicest letters we have ever had, and is, in itself a superb ‘extra payment’. You have made us feel like a million dollars today! – thank you so much. Kindest regards, Cliff and Emily.